Have you ever read "may contain nuts" on a nut packet, or "prepared in an environement that handles milk products" on a toilet roll and wondered when it was that the over use of warnings and provisos got to the point that they became useless? "Make sure product is piping hot before serving" - on a bag of lettuce.
In the new world of electronic booking, I've just been trying to find out from lastminute.com what "re-confirming flight bookings" means. I never understood that anyway, but you used to ring the number on your ticket or some such. I don't have a ticket and no obvious number to ring or website to visit, so I sent them a customer care enquiry. Whilst I was at it, I asked what I was meant to do about the note that said I need to take the credit card with me which was used to pay for the flights - given that the flights are for a work trip and were bought centrally. The response was addressed to the person whose name is on the card and simply said that for security reasons I had to email them from the email account that was used to make the booking - therefore introducing a whole new problem that I didn't have before - yet in such a way that you just wonder if some evil comedy genius is behind it.
The worst of it is that the questions I was asking didn't need to refer to specific or personal information in any way - they were simply queries about procedure and should have been aswerable the dullest of dipwits. Instead, somebody who is probably actually quite intelligent is forced to behave like a fool because of their company's attitude to the regulations binding it.
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